Before I got a chance to write my strongly worded follow-up e-mail to Warner Bros. to let them know hoe dissatisfied I have been with their customer service, I actually received a response to my previous inquiry. As you may recall, I did a pre-order for CHESS IN CONCERT that was supposed to include MP3 recordings released on June 16th. My order did not come with the links and I was less than happy. (For full details, click here.)
Apparently they’ve had more than a few issues for orders placed directly through their site as opposed to linking in through the webshops on both Josh Groban’s and Idina Menzel’s websites. So they cancelled my order and requested that I go through the process again using a link they provided to Josh Groban’s webshop and I would have access to my instant downloads.
Sure enough, this time it worked like it was supposed to and I had my downloads within a few minutes. Thanks to Warner Bros., for finally following up, even though their poor timing left much to be desired, they at least responded and provided the information necessary to solve the problem I was having.
Continue reading Update: Warner Bros. Customer Service
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Warner Bros., normally the producer of great entertainment in everything from movies to music releases, has royally annoyed me when I elected to purchase the CHESS IN CONCERT Deluxe Edition, available exclusively from them at Chess.WarnerBrosRecords.com. Warner Bros. is also selling the sets through the stores on official webpages for both Josh Groban and Idina Menzel (both are powered by WarnerBrosRecords.com). The exclusive version of the “Chess In Concert” set in addition to packaging together the 2-CD version of the recording with the DVD version of the show in a special package and includes as bonuses sheet music for the songs “Anthem” and “I Know Him So Well” and the deluxe set is limited to 3,000 copies world wide.
As the set was not originally scheduled to be released until June 30th, well after the June 16th release date of the standard versions, Warner Bros. also is including as part of the package, the ability to download the 2 CDs digitally on the June 16th release date. However, just prior to the 16th, the release date for the deluxe package has been shifted to July 21st, with Warner Bros claiming that the materials won’t be fully ready to meet the original release date.
Continue reading Warner Bros. Fails To Deliver In Online Purchase
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