Before I got a chance to write my strongly worded follow-up e-mail to Warner Bros. to let them know hoe dissatisfied I have been with their customer service, I actually received a response to my previous inquiry. As you may recall, I did a pre-order for CHESS IN CONCERT that was supposed to include MP3 recordings released on June 16th. My order did not come with the links and I was less than happy. (For full details, click here.)
Apparently they’ve had more than a few issues for orders placed directly through their site as opposed to linking in through the webshops on both Josh Groban’s and Idina Menzel’s websites. So they cancelled my order and requested that I go through the process again using a link they provided to Josh Groban’s webshop and I would have access to my instant downloads.
Sure enough, this time it worked like it was supposed to and I had my downloads within a few minutes. Thanks to Warner Bros., for finally following up, even though their poor timing left much to be desired, they at least responded and provided the information necessary to solve the problem I was having.
Continue reading Update: Warner Bros. Customer Service
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Warner Bros., normally the producer of great entertainment in everything from movies to music releases, has royally annoyed me when I elected to purchase the CHESS IN CONCERT Deluxe Edition, available exclusively from them at Chess.WarnerBrosRecords.com. Warner Bros. is also selling the sets through the stores on official webpages for both Josh Groban and Idina Menzel (both are powered by WarnerBrosRecords.com). The exclusive version of the “Chess In Concert” set in addition to packaging together the 2-CD version of the recording with the DVD version of the show in a special package and includes as bonuses sheet music for the songs “Anthem” and “I Know Him So Well” and the deluxe set is limited to 3,000 copies world wide.
As the set was not originally scheduled to be released until June 30th, well after the June 16th release date of the standard versions, Warner Bros. also is including as part of the package, the ability to download the 2 CDs digitally on the June 16th release date. However, just prior to the 16th, the release date for the deluxe package has been shifted to July 21st, with Warner Bros claiming that the materials won’t be fully ready to meet the original release date.
Continue reading Warner Bros. Fails To Deliver In Online Purchase
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If you think the only musical theatre entry of Björn Ulvaeus and Benny Andersson of ABBA is MAMMA MIA!, you’d be wrong. Shortly after the last songs of ABBA’s catalogue were completed, the members of ABBA decided to take a break from the group, and Björn & Benny decided to try their hand at writing a musical. Tim Rice, well known for his collaborations with Andrew Lloyd Webber, was in the market for new composers to work with for his idea of building a musical around the idea of a Chess championship. After having met Björn & Benny and deciding to work together, the process of bringing Chess to life was born.
Andrew Lloyd Webber and Tim Rice established a successful formula of trying out the songs from shows they wrote in a “Concept Album” format that got released to the public long before a staged version of the show got made. This methodology was an invaluable way to see if the songs were good enough to warrant the time and expense of launching a full scale musical. Instead of going to the expense of launching a full show, it’s a chance to release the album to the public and see if it generates enough interest. If the album tanks, a fortune has been saved, and if it succeeds, then it creates an audience for the show when it gets launched.
Continue reading CHESS In Concert DVD & CDs Available Tuesday
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