Before I got a chance to write my strongly worded follow-up e-mail to Warner Bros. to let them know hoe dissatisfied I have been with their customer service, I actually received a response to my previous inquiry. As you may recall, I did a pre-order for CHESS IN CONCERT that was supposed to include MP3 recordings released on June 16th. My order did not come with the links and I was less than happy. (For full details, click here.)
Apparently they’ve had more than a few issues for orders placed directly through their site as opposed to linking in through the webshops on both Josh Groban’s and Idina Menzel’s websites. So they cancelled my order and requested that I go through the process again using a link they provided to Josh Groban’s webshop and I would have access to my instant downloads.
Sure enough, this time it worked like it was supposed to and I had my downloads within a few minutes. Thanks to Warner Bros., for finally following up, even though their poor timing left much to be desired, they at least responded and provided the information necessary to solve the problem I was having.
If you would like to order the Deluxe Edition of CHESS IN CONCERT, you may do so by clicking here. (This will take you to Josh Groban’s webshop).
And if you’re no so fussed about a deluxe edition, I still recommend the CD and DVD’s on offer at Amazon.com.