Tag Archives: Customer

AT&T and T-Mobile Merger Leaves Me Annoyed

When news this week was announced that my current cell phone carrier, T-Mobile, is going to be merging with AT&T, I was less than thrilled. This comes after last week’s rumors that T-Mobile and Sprint were going to be merging. I was hoping this was just another bad rumor but the fact it was being reported by real news organizations, not just websites that post rumors, meant there was more to this one than the speculation about the merger with Sprint. With official announcements coming from T-Mobile, it just confirmed what I hope was not going to be the case. I’m not a happy camper about the news.

Why would I be not happy about the news? Well first off, I’ve been a very happy T-Mobile customer since 2003. I originally switched to them from my first cell phone carrier, which was Sprint. I didn’t leave Sprint because I was not happy with their service, I switched because Sprint is a CDMA technology carrier and I wanted to go to a GSM carrier as it’s more of a world standard service and since I do like to travel outside of the United States, I wanted a phone I could easily use outside the US. T-Mobile also offers to unlock their phones when you’re one of their customers so that when travelling abroad, you can easily switch out your T-Mobile SIM card with a pre-paid SIM card in the country you’re in to get a local number there. It’s a great option.

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Oprah / KFC Coupons Not Honored By Rude KFC Employees

Oprah KFC BucketAfter what a complete pain in the rear it was to even get a copy of the coupon in the first place, now KFC had decided to not honor the coupons at all. Instead what they are doing is having you exchange the coupon for a rain check form where you can attach the original coupon and mail it in, or give it to the store manager and they will send it in for you, and KFC will mail you a new coupon, that not only has the original deal, but this time includes a free Pepsi beverage.

As I mentioned in my blog post the other day about the process of getting a coupon in the first place, this cluster fuck has basically turned into a public relations nightmare, because not only were some locations (mostly franchisee locations) refusing to honor the coupons (fair enough, coupon does say participating locations), but the company pulls the plug on them despite the May 19th expiration date. And that doesn’t even include how angry the PETA folks that are all about animal abuse are at Oprah Winfrey for even being involved in such a giveaway. Just goes to show you can’t please everyone all of the time.

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